Link FRA1 - NYK1 **Updated**

Type

Outage

Timeframe

25.05.2020 17:45 UTC - 12.06.2020 20:51 UTC
25.05.2020 19:45 CEST - 12.06.2020 22:51 CEST

CaseID:

2607

Description

Aktuell kommt es zu Störungen auf den folgenden Links:

Frankfurt1 - NewYork1

Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.

Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.

Eine genaue Dauer des Problems ist noch nicht bekannt.

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We are currently seeing an Outage on the following Links:

Frankfurt1 - NewYork1

A ticket with the third-party supplier has already been opened.

Due to the redundant network structure, there is no outage.

An ETR is not available yet.
Update 12.06.2020 20:51 UTC/12.06.2020 22:51 CEST
Das Problem wurde behoben.

======================​======================​======================

The problem has been solved.
Update 12.06.2020 15:29 UTC/12.06.2020 17:29 CEST
Testing with the cable station is in progress to confirm stability. Splicing efforts between the two cable ends will commence once testing is completed on both ends of the subsea cable.
Update 11.06.2020 18:45 UTC/11.06.2020 20:45 CEST
Whitesands Fault: Efforts to recover the section of the cable facing Brookhaven were
successful and the cable is currently onboard the vessel.

Brookhaven Fault: Recovery of the Brookhaven end of the subsea cable is completed, and the
cable end is onboard the vessel. Testing with the cable station is anticipated to commence
momentarily to confirm stability. Once testing is completed on both ends of the subsea
cable, splicing efforts between the two cable ends will commence.
Update 10.06.2020 14:02 UTC/10.06.2020 16:02 CEST
Whitesands Fault: The repair vessel completed laying the spare cable up to the second buoy. Currently, efforts to recover the section of the cable facing Brookhaven are underway. Once the cable is on board the vessel the crew will test the cable, which will then be followed by the final splice. An estimated time of restoral remains as June 11th, 2020. This anticipated restoral time is contingent upon sea and weather conditions.

Brookhaven Fault: Stability testing continues at this site as the cable vessel for the Whitesands fault works to complete repair efforts. The stability testing will remain in place throughout the entire duration of the repairs on the Whitesands fault.
Update 09.06.2020 14:08 UTC/09.06.2020 16:08 CEST
Whitesands Fault: The European NOC reports that the repair vessel has lowered the repeater onto the sea floor and have completed additional testing. Currently, the repair vessel continues to lay spare cable onto the sea floor. It is anticipated that the repair vessel will arrive on the other end of the buoyed off cable to conduct the final splice on June10, 2020. The estimated time of restoral remains as June 11th, 2020. This anticipated restoral time is contingent upon sea and weather conditions.

Brookhaven Fault: The European NOC reports that stability testing will continue at this site as the cable vessel for the Whitesands fault continues repair efforts.
Update 08.06.2020 13:10 UTC/08.06.2020 15:10 CEST
Whitesands Fault: The repair vessel continues to work on the initial splice, as well as test the cable. An estimated time of restoral has been provided of June 11th, 2020. This anticipated restoral time is contingent upon sea and weather conditions.

Brookhaven Fault: The European NOC reports that stability testing continues at this site as the cable vessel for the Whitesands fault continues repair efforts. The stability testing will remain in place throughout the entire duration of the repairs on the Whitesands fault.
Update 07.06.2020 14:35 UTC/07.06.2020 16:35 CEST
Whitesands fault: The cable ship has completed replacement of the repeater. They will now
proceed with the initial splice between the replacement repeater and the UK end of the
cable.

Brookhaven fault: Stability testing is continuing at this time.
Update 06.06.2020 21:37 UTC/06.06.2020 23:37 CEST
Whitesands fault: The faulty cable repeater has been removed and testing on the UK side is
clear. A replacement repeater is being spliced onto the cable at this time.

Brookhaven fault: Repairs are completed and stability testing is continuing at this time.
Update 05.06.2020 15:05 UTC/05.06.2020 17:05 CEST
The repair ship remains en route to the fault site. No reroutes are planned at this time.
Update 04.06.2020 22:12 UTC/05.06.2020 00:12 CEST
Whitesands Fault: The European NOC reports that a third shunt fault has been identified on the subsea cable. Additional cable repeaters will need to be recovered in order to complete additional required testing on the cable. Repairs on the subsea cable are to last into the weekend, contingent upon weather and sea conditions.

Brookhaven Fault: The European NOC reports that after removing two failed joints, service impacting alarms for this portion of the subsea fiber are showing cleared. The European
NOC continues to perform additional testing to ensure stability.
Update 03.06.2020 22:15 UTC/04.06.2020 00:15 CEST
Whitesands Fault: The repair vessel has successfully retrieved the cable and testing commenced to isolate the damage. The repair vessel later isolated a shunt fault along a section of the cable. The shunt fault was removed from the section of cable and the repair vessel is currently performing the initial splice on the subsea cable. Repairs on the subsea cable are anticipated to last into the weekend, contingent upon weather and sea conditions.

Brookhaven Fault: The European NOC reports that Field Operations have isolated a short along the power cable between the cable station and the beach manhole. The cause of the short has been removed from the power cable; however, a secondary fault remains present. Field Operations are actively troubleshooting in coordination with the European NOC to pinpoint what is suspected to be a faulty repeater.
Update 03.06.2020 05:39 UTC/03.06.2020 07:39 CEST
Whitesands Fault: The repair vessel arrived at the mid-Atlantic ground site and recovery efforts are underway. The first grapnel cable cut run was performed in an effort to retrieve the cable. Once the cable is retrieved testing will begin to further identify the damaged section. Repairs are expected to last into the weekend pending testing results as well as weather conditions.

Brookhaven Fault: The European NOC reports that both Field Operations and vendor support continue active troubleshooting to identify the root cause of the Brookhaven service impact. Previous updates referred to two separate faults; however, isolation efforts continue in an effort to confirm the exact root cause. The trouble is suspected to be a shunt fault coupled with a potential repeater fault. Troubleshooting efforts will continue and once isolated, root cause determinations will be communicated for the Brookhaven fault.

The next update will be provided by 23:00 GMT on June 3, 2020 or when new information is made available.
Update 02.06.2020 22:45 UTC/03.06.2020 00:45 CEST
The European NOC is reporting the repair vessel is now at the ground site. Repair efforts are underway, the first grapnel cable cut run was performed. The ship will shortly retrieve the cable and then begin testing.
Update 29.05.2020 07:14 UTC/29.05.2020 09:14 CEST
The European NOC reports the repair vessel has arrived at Calais, France and crews are gathering the required material to implement the repairs on the Atlantic fault. The vessel is anticipated to depart the port and begin its journey to the failure location at approximate 08:00 GMT on May 30, 2020. The vessel will take about four days to reach the failure site which is strictly depend on sea and weather conditions. Regarding the secondary failure Field Operations continue to work with vendor support teams to pinpoint the exact failure location. The next update will be communicated on June 1, 2020 or as new information becomes available.
Update 28.05.2020 06:07 UTC/28.05.2020 08:07 CEST
The European NOC is reporting there are two issues; the repair of the first issue is a Mid Atlantic fault which remains on course with an estimated restoral of two weeks, weather permitting. The second issue is at the Brookhaven end is still being investigated by the Subsea team along with the equipment provider support team. As such, the next notification will be provided on May 29, 2020 at 03:00 GMT or as new information is obtained.
Update 27.05.2020 10:51 UTC/27.05.2020 12:51 CEST
The Subsea NOC is reporting testing efforts remain ongoing on the Brookhaven end and are awaiting confirmation and date of the repair vessel dispatch. Notifications are being provided daily, as such, the next notification will be provided on March 28, 2020 at 03:00 GMT or as new information is obtained.
Update 26.05.2020 04:11 UTC/26.05.2020 06:11 CEST
The testing has confirmed a subsea shunt fault 1635 kilometers from the Whitesands Cable Station. There is also a secondary issue preventing the power feed from the Brookhaven end. The Subsea NOC is currently formulating a repair plan which will implement the
mobilization of a repair ship. The repair is estimated to take approximately 2 weeks to complete; however, a more accurate estimated time of restoral will be provided once the repair vessel has been mobilized.
Update 25.05.2020 20:06 UTC/25.05.2020 22:06 CEST
A suspected subsea fiber cut between New York City, NY to Whitesands, United Kingdom is impacting services.
Remote troubleshooting is currently in progress.