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#2346 - 2019-11-27 - Maintenance
Link FRA3 - PAR1
#2356 - 2019-11-20 - Maintenance
Link FRA1 - ZUR1
#2358 - 2019-11-19 - Outage
Link MAD1 - ZUR1
#2357 - 2019-11-18 - Maintenance
Link COP1 - STH1
#2353 - 2019-11-18 - Maintenance
Link FRA3 - PAR1
#2355 - 2019-11-14 - Outage
Link LON1 - NYK1
#2349 - 2019-11-13 - Maintenance
Link FRA2 - NBG2
#2348 - 2019-11-13 - Maintenance
Link FRA1 - BAM1
#2335 - 2019-11-13 - Maintenance
UPS/USV System, Datacenter 1+2+3, Nuremberg
Link MAD1 - ZUR1
Type Timeframe Case-ID
Outage 2019-11-19 10:42 UTC +01:00 - 2358
Description
Aktuell kommt es zu Störungen auf den folgenden Links:

Madrid1 - Zürich1

Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.

Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.

Eine genaue Dauer des Problems ist noch nicht bekannt.

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We are currently seeing an Outage on the following Links:

Madrid1 - Zurich1

A ticket with the third-party supplier has already been opened.

Due to the redundant network structure, there is no outage.

An ETR is not available yet.
Update 2019-11-19 11:58 UTC +01:00
The link provider suspects a fiber cut between Barcelona, Spain and Montseret, France.

No ETR has been provided.
Update 2019-11-19 15:19 UTC +01:00
The local provider has engaged their repair team to test at sites in Montseret, France and Thuir, France with no ETA received a this point.
Update 2019-11-19 18:19 UTC +01:00
The European NOC advised that the local provider is on site and has commenced testing to
isolate the source of the outage.
Update 2019-11-19 19:26 UTC +01:00
The local provider advised the European NOC that a fault has been detected 72 kilometers from the test location. The repair team is en route to the location of fault; however, there is currently no estimated time of arrival.
Update 2019-11-20 10:50 UTC +01:00
The local provider reported they will resume their repair efforts in early morning (11/20/2019) to locate the fiber fault and the repair of the fiber cable. An update will be provided when the resumption of repair efforts has been confirmed or as new information is available.
Update 2019-11-20 13:24 UTC +01:00
The local provider advised traffic difficulties slowed efforts to isolate the physical
location of the damaged fiber. An ETA of 13:00 GMT has been provided.
Update 2019-11-20 15:56 UTC +01:00
The local provider has a repair team back onsite at the
fiber fault location area and have resumed fiber fault identification efforts. The will
be testing from designated locations along fiber route to identify the damaged fiber.
Update 2019-11-20 19:35 UTC +01:00
The European NOC has been notified by the local provider that they are placing two additional fiber teams to help fiber cut identification efforts. Once the cut location has been identified a fiber excavation team will be engaged.