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#2600 - 2020-06-03 - Maintenance
Link FRA1 - SIN1
#2583 - 2020-06-03 - Maintenance
Link MUC1 - FRA3
#2581 - 2020-06-03 - Maintenance
Link MAD1 - ZUR1
#2584 - 2020-06-02 - Maintenance
Link BAS1 - FRA2
#2587 - 2020-06-01 - Information
Pfingstmontag / Whit Monday
#2613 - 2020-05-30 - Outage
Link BAS1 - ZUR2
#2612 - 2020-05-28 - Outage
Link SIN1 - FRA1
#2611 - 2020-05-28 - Outage
Link FRA2 - SIN1
#2610 - 2020-05-27 - Outage
Link STH1 - COP1
#2594 - 2020-05-27 - Maintenance
Hardwareupgrade Core-Router muc10, muc11, muc12
#2578 - 2020-05-27 - Maintenance
Link NBG4 - NBG6
#2596 - 2020-05-26 - Maintenance
Hardwareupgrade Core-Router nbg40, nbg41, nbg42
#2577 - 2020-05-26 - Maintenance
Link COP1 - STH1
#2608 - 2020-05-25 - Outage
Link SIN1 - FRA1
#2607 - 2020-05-25 - Outage
Link FRA1 - NYK1
#2606 - 2020-05-25 - Outage
Link AMS1 - HAM1
#2582 - 2020-05-25 - Maintenance
Link FRA1 - STH1
#2567 - 2020-05-25 - Maintenance
Link PAR1 - FRA3
Link FRA1 - NYK1
Type Timeframe Case-ID
Outage 2020-05-25 19:45 UTC +02:00 - 2607
Description
Aktuell kommt es zu Störungen auf den folgenden Links:

Frankfurt1 - NewYork1

Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.

Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.

Eine genaue Dauer des Problems ist noch nicht bekannt.

================================================================

We are currently seeing an Outage on the following Links:

Frankfurt1 - NewYork1

A ticket with the third-party supplier has already been opened.

Due to the redundant network structure, there is no outage.

An ETR is not available yet.
Update 2020-05-25 22:06 UTC +02:00
A suspected subsea fiber cut between New York City, NY to Whitesands, United Kingdom is impacting services.
Remote troubleshooting is currently in progress.
Update 2020-05-26 06:11 UTC +02:00
The testing has confirmed a subsea shunt fault 1635 kilometers from the Whitesands Cable
Station. There is also a secondary issue preventing the power feed from the Brookhaven
end. The Subsea NOC is currently formulating a repair plan which will implement the
mobilization of a repair ship. The repair is estimated to take approximately 2 weeks to
complete; however, a more accurate estimated time of restoral will be provided once the
repair vessel has been mobilized.
Update 2020-05-27 12:51 UTC +02:00
The Subsea NOC is reporting testing efforts remain ongoing on the Brookhaven end and are awaiting confirmation and date of the repair vessel dispatch. Notifications are being provided daily, as such, the next notification will be provided on March 28, 2020 at 03:00 GMT or as new information is obtained.
Update 2020-05-28 08:07 UTC +02:00
The European NOC is reporting there are two issues; the repair of the first issue is a Mid Atlantic fault which remains on course with an estimated restoral of two weeks, weather permitting. The second issue is at the Brookhaven end is still being investigated by the Subsea team along with the equipment provider support team. As such, the next notification will be provided on May 29, 2020 at 03:00 GMT or as new information is obtained.
Update 2020-05-29 09:14 UTC +02:00
The European NOC reports the repair vessel has arrived at Calais, France and crews are gathering the required material to implement the repairs on the Atlantic fault. The vessel is anticipated to depart the port and begin its journey to the failure location at approximate 08:00 GMT on May 30, 2020. The vessel will take about four days to reach the failure site which is strictly depend on sea and weather conditions. Regarding the secondary failure Field Operations continue to work with vendor support teams to pinpoint the exact failure location. The next update will be communicated on June 1, 2020 or as new information becomes available.