Link FRA1 - STH1 **Updated**
Type
OutageTimeframe
21.03.2025 10:19 UTC - ongoing21.03.2025 11:19 CET - ongoing
CaseID:
5663Description
Aktuell kommt es zu Störungen auf den folgenden Links:
Frankfurt1 (Interxion FRA2) - Stockholm1 (Interxion STO1)
Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.
Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.
Eine genaue Dauer des Problems ist noch nicht bekannt.
Sollten Sie Fragen haben, kontaktieren Sie unser Operations Center unter operations@core-backbone.com
==================================================================
We are currently seeing an Outage on the following Links:
Frankfurt1 (Interxion FRA2) - Stockholm1 (Interxion STO1)
A ticket with the third-party supplier has already been opened.
Due to the redundant network structure, there is no outage.
An ETR is not available yet.
If you have any questions, please contact our operations center at operations@core-backbone.com
Frankfurt1 (Interxion FRA2) - Stockholm1 (Interxion STO1)
Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.
Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.
Eine genaue Dauer des Problems ist noch nicht bekannt.
Sollten Sie Fragen haben, kontaktieren Sie unser Operations Center unter operations@core-backbone.com
==================================================================
We are currently seeing an Outage on the following Links:
Frankfurt1 (Interxion FRA2) - Stockholm1 (Interxion STO1)
A ticket with the third-party supplier has already been opened.
Due to the redundant network structure, there is no outage.
An ETR is not available yet.
If you have any questions, please contact our operations center at operations@core-backbone.com
Update 21.03.2025 23:04 UTC/22.03.2025 00:04 CET
ETA of provider's field team still pending.
Communicating on going with our fiber provider team.
Communicating on going with our fiber provider team.
Update 21.03.2025 22:09 UTC/21.03.2025 23:09 CET
A joint bridge call has been conducted with our fiber provider, and the OTDR report has already been shared with them.
This case has been escalated to the highest level.
Provider is preparing to dispatch their field team.
This case has been escalated to the highest level.
Provider is preparing to dispatch their field team.
Update 21.03.2025 21:06 UTC/21.03.2025 22:06 CET
We continue to escalate towards our provider while we await for an ETA for techs on site.
We observe fiber fault between Hamburg and Niendorf Luebeck, Germany. According to OTDRs it is 12km from Hamburg and 47.5 km from Niendord Luebeck
We observe fiber fault between Hamburg and Niendorf Luebeck, Germany. According to OTDRs it is 12km from Hamburg and 47.5 km from Niendord Luebeck
Update 21.03.2025 18:31 UTC/21.03.2025 19:31 CET
We continue to escalate towards our provider while we await for an ETA for techs on site. Unfortunately we have not received this information from provider yet. We are at escalation level 3 and our provider has also initiated internal task force
Update 21.03.2025 16:52 UTC/21.03.2025 17:52 CET
We have engaged our fiber provider to conduct the investigation. no ETR at this moment.
Update 21.03.2025 13:54 UTC/21.03.2025 14:54 CET
We have already identified the fiber fault location. We are chasing our partner for arranging technician to the fault location.
Update 21.03.2025 12:37 UTC/21.03.2025 13:37 CET
We are still working to arrange for the technical team to be dispatched to the fault location actively. We suspect the fiber break in Ahrensburger Weg area.
Update 21.03.2025 11:22 UTC/21.03.2025 12:22 CET
We have located the fiber degradation at 12km from Hamburg. We are in the process to dispatch the technical team to the fault location