Our technician is on site. However, access to the data center is currently not possible.

Update from datacenter:
There is customer impact, as temperatures are affected with the highest now at 50 degrees Celsius and more; the leak has been closed up and chiller water is refilling, customers in the affected data halls are advised to review their business continuity plans, access to customer equipment is currently restricted as it is deemed unsafe due to water and live electrics in the affected areas.

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Vendor engagement — Enroute to the site (ETA 20 minutes)
• Fire system vendor to restore fire system — In Progress
• Elevator unavailable— In Progress

Update from datacenter: There is customer impact. Temperatures are affected, with the highest now at 50 degrees Celsius and more. The leak has been closed up and chiller water is refilling. Customers in the affected data halls are advised to review their business continuity plans. Access to customer equipment is currently restricted, as it is deemed unsafe due to water and live electrics in the affected areas.

Update from us: Because of high temperatures majority of equipment is not working anymore. Technicians are on their way to the site.

We have received the following update from the data center provider: There is customer impact. Temperatures are affected, with the highest now at 50 degrees Celsius. The leak has been closed up and chiller water is refilling. Customers in the affected data halls are advised to review their business continuity plans.

We continue to observe very high temperatures in the data center. In addition, we are experiencing outages affecting a large number of connections at this location.

We are currently observing rising temperatures at the POP Equinix FR5. The data center operator has been informed and is aware of the situation. The datacenter has experienced a Water Leak and personnel are currently investigating the issue.