Link NYK1 - FRA1 **Updated**

Type

Outage

Timeframe

30.11.2019 21:30 UTC - 01.12.2019 02:41 UTC
30.11.2019 22:30 CET - 01.12.2019 03:41 CET

CaseID:

2377

Description

Aktuell kommt es zu Störungen auf den folgenden Links:

NewYork1 - Frankfurt1

Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.

Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.

Eine genaue Dauer des Problems ist noch nicht bekannt.

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We are currently seeing an Outage on the following Links:

NewYork1 - Frankfurt1

A ticket with the third-party supplier has already been opened.

Due to the redundant network structure, there is no outage.

An ETR is not available yet.
Update 01.12.2019 09:53 UTC/01.12.2019 10:53 CET
Die Wartungsarbeiten wurden erfolgreich durchgeführt.

======================​======================​======================

The maintenance has been successfully completed.
Update 01.12.2019 01:16 UTC/01.12.2019 02:16 CET
Further investigations from our supplier have determined that the fiber issue is located on a local providers network. The local provider has been engaged and reports that a planned maintenance is the cause of the service impact. The maintenance is expected to end at 06:00 UTC+0100.
Update 01.12.2019 00:39 UTC/01.12.2019 01:39 CET
Field Operations is en route to pick up the necessary equipment needed to travel to the test site in Ghent, Belgium to light level test the fiber and further isolate the issue.
Update 30.11.2019 23:24 UTC/01.12.2019 00:24 CET
Our suppliers investigations have identified a fiber issue and have engaged Field Operations to travel to the test site and further isolate the issue.
Update 30.11.2019 22:55 UTC/30.11.2019 23:55 CET
Our supplier identified a service impact in Ostende, Belgium. The NOC is engaged and investigating in order to isolate the cause.