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#2381 - 2019-12-13 - Maintenance
Link BAS1 - ZUR2
#2389 - 2019-12-12 - Outage
Link HAM1 - BER1
#2380 - 2019-12-12 - Maintenance
Link NYK1 - SIN1
#2388 - 2019-12-11 - Maintenance
Link LON1 - NYK1
#2385 - 2019-12-11 - Maintenance
Link MUC1 - FRA3
#2387 - 2019-12-10 - Maintenance
Link FRA3 - PAR1
#2384 - 2019-12-10 - Maintenance
Link MUC1 - FRA3
#2386 - 2019-12-09 - Outage
Datacenter NBG 1, 2 and 3 are running on generator power
#2383 - 2019-12-09 - Maintenance
Emergency Maintenance Link LON1 - NYK1
#2382 - 2019-12-09 - Maintenance
Link FRA3 - PAR1
#2378 - 2019-12-05 - Outage
Link NYK1 - LON1
Link NYK1 - FRA1
Type Timeframe Case-ID
Outage 2019-11-30 22:30 UTC +01:00 - 2019-12-01 03:41 UTC +01:00 2377
Description
Aktuell kommt es zu Störungen auf den folgenden Links:

NewYork1 - Frankfurt1

Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.

Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.

Eine genaue Dauer des Problems ist noch nicht bekannt.

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We are currently seeing an Outage on the following Links:

NewYork1 - Frankfurt1

A ticket with the third-party supplier has already been opened.

Due to the redundant network structure, there is no outage.

An ETR is not available yet.
Update 2019-11-30 23:55 UTC +01:00
Our supplier identified a service impact in Ostende, Belgium. The NOC is engaged and investigating in order to isolate the cause.
Update 2019-12-01 00:24 UTC +01:00
Our suppliers investigations have identified a fiber issue and have engaged Field Operations to travel to the test site and further isolate the issue.
Update 2019-12-01 01:39 UTC +01:00
Field Operations is en route to pick up the necessary equipment needed to travel to the test site in Ghent, Belgium to light level test the fiber and further isolate the issue.
Update 2019-12-01 02:16 UTC +01:00
Further investigations from our supplier have determined that the fiber issue is located on a local providers network. The local provider has been engaged and reports that a planned maintenance is the cause of the service impact. The maintenance is expected to end at 06:00 UTC+0100.
Update 2019-12-01 10:53 UTC +01:00
Die Wartungsarbeiten wurden erfolgreich durchgeführt.

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The maintenance has been successfully completed.