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#3508 - 2022-02-03 - Maintenance
Hardwareupgrade Core-Router par10
#3507 - 2022-02-03 - Maintenance
Hardwareupgrade Core-Router nbg60, nbg61
#3506 - 2022-02-03 - Maintenance
Hardwareupgrade Core-Router dus10, dus11, dus12, dus21
#3517 - 2022-02-02 - Maintenance
Link FRA1 - SIN1
#3504 - 2022-01-31 - Maintenance
Link FRA2 - HAM1
#3503 - 2022-01-25 - Maintenance
Link COP1 - STH1
#3523 - 2022-01-24 - Outage
Link FRA1 - NYK1
#3463 - 2022-01-22 - Maintenance
Link FRA2 - BER1
#3505 - 2022-01-21 - Maintenance
Link FRA1 - SIN1
#3518 - 2022-01-20 - Outage
Link FRA1 - NYK1
#3497 - 2022-01-20 - Maintenance
Link FRA1 - SIN1
Link FRA1 - NYK1
Type Timeframe Case-ID
Outage 2021-12-02 14:10 UTC +01:00 - 2021-12-03 08:59 UTC +01:00 3472
Description
Aktuell kommt es zu Störungen auf den folgenden Links:

Frankfurt1 - NewYork1

Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.

Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.

Eine genaue Dauer des Problems ist noch nicht bekannt.

Sollten Sie Fragen haben, kontaktieren Sie unser Operations Center unter operations@core-backbone.com

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We are currently seeing an Outage on the following Links:

Frankfurt1 - NewYork1

A ticket with the third-party supplier has already been opened.

Due to the redundant network structure, there is no outage.

An ETR is not available yet.

If you have any questions, please contact our operations center at operations@core-backbone.com
Update 2021-12-02 16:23 UTC +01:00
Our provider identified a fiber issue between Niederkassel, Germany and Herstel, Germany.
Update 2021-12-02 20:51 UTC +01:00
The local provider has dispatched repair teams to the test site to further isolate the damage and has provided the estimated time of arrival of 19:00 UTC+1. The second local provider has engaged repair teams to a second test site; however, an estimated time of arrival is not available.
Update 2021-12-02 20:51 UTC +01:00
The local provider completed light level testing and identified and further isolated the issue to be on the second local provider's network. Testing efforts remain pending with the second local provider.

Field Operations is standing by if needed once the local provider completes light level testing in Herstal, Belgium. An estimated time of arrival remains pending.
Update 2021-12-03 00:08 UTC +01:00
The local provider has completed light level testing and identified a break in the fiber 15.47 miles from the test site, on the underlying
provider's network. The underlying provider is being engaged to further isolate the damage
and commence repairs
Update 2021-12-03 02:41 UTC +01:00
The European NOC reported the local providers fiber damage is on a bridge over a river
which they are unable to access due to rising water levels for health and safety reasons.
The local provider attempted to explore a re-route option but need access to a manhole to
do this. The manhole in question is on a road and to access the manhole will require
traffic management. Traffic management will not be available until first thing in the
morning, December 03, 2021, at 07:00 GMT. Please be advised the next update will be
provided when the local provider gains access to the manhole or if new information becomes
available.
Update 2021-12-03 08:59 UTC +01:00
Das Problem wurde behoben.

================================================================

The problem has been solved.