Link MAD1 - ZUR1 **Updated**
Type
OutageTimeframe
04.06.2024 13:08 UTC - 05.06.2024 13:56 UTC04.06.2024 15:08 CEST - 05.06.2024 15:56 CEST
CaseID:
5121Description
Aktuell kommt es zu Störungen auf den folgenden Links:
Madrid1 (Interxion MAD1) - Zürich1 (Interxion ZRH1)
Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.
Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.
Eine genaue Dauer des Problems ist noch nicht bekannt.
Sollten Sie Fragen haben, kontaktieren Sie unser Operations Center unter operations@core-backbone.com
==================================================================
We are currently seeing an Outage on the following Links:
Madrid1 (Interxion MAD1) - Zurich1 (Interxion ZRH1)
A ticket with the third-party supplier has already been opened.
Due to the redundant network structure, there is no outage.
An ETR is not available yet.
If you have any questions, please contact our operations center at operations@core-backbone.com
Madrid1 (Interxion MAD1) - Zürich1 (Interxion ZRH1)
Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.
Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.
Eine genaue Dauer des Problems ist noch nicht bekannt.
Sollten Sie Fragen haben, kontaktieren Sie unser Operations Center unter operations@core-backbone.com
==================================================================
We are currently seeing an Outage on the following Links:
Madrid1 (Interxion MAD1) - Zurich1 (Interxion ZRH1)
A ticket with the third-party supplier has already been opened.
Due to the redundant network structure, there is no outage.
An ETR is not available yet.
If you have any questions, please contact our operations center at operations@core-backbone.com
Update 05.06.2024 13:56 UTC/05.06.2024 15:56 CEST
Das Problem wurde behoben.
================================================================
The problem has been solved.
================================================================
The problem has been solved.
Update 05.06.2024 12:59 UTC/05.06.2024 14:59 CEST
The Splicing has been completed on one side. The cleaning work on the other end chamber is about to finish. After this the fiber cable stack will be pulled and the splicing will be performed. The estimated time of service restoration is 14:00 GMT
Update 05.06.2024 10:58 UTC/05.06.2024 12:58 CEST
The splicing has been started at one end of the cable. The other end chamber is full of mud and the cleaning work is in progress. The estimated time of service restoration is awaited.
Update 05.06.2024 08:36 UTC/05.06.2024 10:36 CEST
The local authorities have reached the site and will secure the area in 15 minutes. The civil work team is also at the site and preparing for temporary solution to expedite resolution. The temporary solution requires 300m cable to be installed.
Update 05.06.2024 06:35 UTC/05.06.2024 08:35 CEST
The restoration work requires local authorities permit to work alongside the road. The work cannot continue until the permissions are granted, permit will be requested during business hours. As such next update will be at 08:00 GMT, May 05, 2024.
Update 05.06.2024 01:54 UTC/05.06.2024 03:54 CEST
The first investigations indicated a fiber break in the network at ~2500 meters post OTDR test. The Fiber team arrived at the splicing box to verify the chamber where fault was suspected. The fiber team completed the splicing but alarms did not get cleared in the transmission system. The fiber team again performed OTDR test and found a fiber cut at ~13 Kms from St Paul. The team found the chamber full of mud and the technicians are now cleaning the chamber to be able to take out the splicing box in order to perform an OTDR to determinate the exact distance of the fiber cut.
Update 04.06.2024 19:04 UTC/04.06.2024 21:04 CEST
The fiber team is on site at the splicing box and going to perform new OTDR test to verify the chamber where the fault/issue is located.
Update 04.06.2024 14:15 UTC/04.06.2024 16:15 CEST
Services are impacted due to a possible fiber issue next to Marseille, France.