Link LON2 - PAR1 **Updated**
Type
OutageTimeframe
05.12.2024 18:29 UTC - 07.12.2024 09:47 UTC05.12.2024 19:29 CET - 07.12.2024 10:47 CET
CaseID:
5458Description
Aktuell kommt es zu Störungen auf den folgenden Links:
London2 (Equinix LD5) - Paris1 (Telehouse - Paris 2 (Voltaire))
Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.
Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.
Eine genaue Dauer des Problems ist noch nicht bekannt.
Sollten Sie Fragen haben, kontaktieren Sie unser Operations Center unter operations@core-backbone.com
==================================================================
We are currently seeing an Outage on the following Links:
London2 (Equinix LD5) - Paris1 (Telehouse - Paris 2 (Voltaire))
A ticket with the third-party supplier has already been opened.
Due to the redundant network structure, there is no outage.
An ETR is not available yet.
If you have any questions, please contact our operations center at operations@core-backbone.com
London2 (Equinix LD5) - Paris1 (Telehouse - Paris 2 (Voltaire))
Es wurde bereits ein Ticket beim Leitungsanbieter eröffnet.
Aufgrund des redundanten Netzaufbaus kommt es zu keinen Ausfällen.
Eine genaue Dauer des Problems ist noch nicht bekannt.
Sollten Sie Fragen haben, kontaktieren Sie unser Operations Center unter operations@core-backbone.com
==================================================================
We are currently seeing an Outage on the following Links:
London2 (Equinix LD5) - Paris1 (Telehouse - Paris 2 (Voltaire))
A ticket with the third-party supplier has already been opened.
Due to the redundant network structure, there is no outage.
An ETR is not available yet.
If you have any questions, please contact our operations center at operations@core-backbone.com
Update 07.12.2024 09:47 UTC/07.12.2024 10:47 CET
Das Problem wurde behoben.
================================================================
The problem has been solved.
================================================================
The problem has been solved.
Update 06.12.2024 21:03 UTC/06.12.2024 22:03 CET
We see our links have recovered. The intervention on site is still ongoing and the techs are not yet hands off.
Update 06.12.2024 16:28 UTC/06.12.2024 17:28 CET
Following assessment of the cable damage, it has been determined that a full cable replacement is necessary. Preparations for the new cable and splicing at both ends are currently underway.
Team on site anticipate that splicing will commence at approximately 17:30 CET and is expected to take 4 hours to complete.
Team on site anticipate that splicing will commence at approximately 17:30 CET and is expected to take 4 hours to complete.
Update 06.12.2024 13:09 UTC/06.12.2024 14:09 CET
The repair team on-site is currently installing new cable. We are still waiting for (ETR).
Update 06.12.2024 09:44 UTC/06.12.2024 10:44 CET
Our fiber partners have informed us that the spare cable for repairs is anticipated to arrive at the site by 10 UTC. The plan is to utilize the existing duct at the construction site to install the new cable, followed by resplicing at both ends.
Update 06.12.2024 07:35 UTC/06.12.2024 08:35 CET
The field teams from our partner have identified a joint outside of a construction site that they are currently setting up to determine whether the issue lies within the construction site or deeper within the network.
Update 06.12.2024 05:25 UTC/06.12.2024 06:25 CET
Our partner's field teams have located a joint enclosure in the area of the fault and have further isolated the issue 4km from the joint.
Their planning team provided a location of the damage from this point and the fibre team are moving to this location now to walk the route in this area.
Their planning team provided a location of the damage from this point and the fibre team are moving to this location now to walk the route in this area.
Update 05.12.2024 23:07 UTC/06.12.2024 00:07 CET
OTDR test was done and fault was identified to be on 57km from Polegate / 22km from Pease Pottage. Our provider's splicing team is en route to the suspected fault location in order to further isolate the issue. Teams are expected to arrive within 1 hour.
Update 05.12.2024 21:49 UTC/05.12.2024 22:49 CET
Our fiber provider team is on site investigating the issue.
Update 05.12.2024 20:06 UTC/05.12.2024 21:06 CET
We have opened new case; our fiber supplier was notified and is currently investigating.
Update 05.12.2024 18:43 UTC/05.12.2024 19:43 CET
We are observing an outage between LE RONSARD VILLEPINTE FRANCE and SLOUGH UNITED KINGDOM, and we are investigating at the moment.