Das Problem wurde behoben.

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The problem has been solved.

Update from Equinix:
Mitigation & Planned Actions

• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — Completed
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chillers 7, 8, and 9 Restoration — Completed
• Additional chiller vendors en route — Completed
• Restoration of cooling to the affected areas of second floor (Module 215) — In Progress
• Deployment of temporary cooling units within Module 215 — In Progress

Our technicians remain on site but are still being denied access to the data center.

Equinix continues to work on restoring the cooling systems and remediating the water damage. We remain in close contact with the data center operator and are monitoring the situation closely. Further updates will be provided as they become available.

Update from Equinix:
Mitigation & Planned Actions

• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress

Equinix is still working in this incident.

Mitigation & Planned Actions

• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chiller water refilling — In Progress
• Second chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Chiller test run (one chiller at a time) — Planned

Further investigations are ongoing in close coordination with the data center operator's specialist teams, who are actively working to restore the cooling systems. Despite an initial stabilization of conditions, elevated temperatures have reoccurred and are currently affecting the environmental conditions within the impacted area.

Due to safety restrictions, access to the affected data hall remains unavailable, preventing any direct intervention on the impacted infrastructure at this time. Our technical teams are on site and fully prepared to carry out any required corrective actions as soon as access is safely restored.

Our technician is on site. However, access to the data center is currently not possible.

Update from datacenter:
There is customer impact, as temperatures are affected with the highest now at 50 degrees Celsius and more; the leak has been closed up and chiller water is refilling, customers in the affected data halls are advised to review their business continuity plans, access to customer equipment is currently restricted as it is deemed unsafe due to water and live electrics in the affected areas.

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Vendor engagement — Enroute to the site (ETA 20 minutes)
• Fire system vendor to restore fire system — In Progress
• Elevator unavailable— In Progress

Update from datacenter: There is customer impact. Temperatures are affected, with the highest now at 50 degrees Celsius and more. The leak has been closed up and chiller water is refilling. Customers in the affected data halls are advised to review their business continuity plans. Access to customer equipment is currently restricted, as it is deemed unsafe due to water and live electrics in the affected areas.

Update from us: Because of high temperatures majority of equipment is not working anymore. Technicians are on their way to the site.

We have received the following update from the data center provider: There is customer impact. Temperatures are affected, with the highest now at 50 degrees Celsius. The leak has been closed up and chiller water is refilling. Customers in the affected data halls are advised to review their business continuity plans.

We continue to observe very high temperatures in the data center. In addition, we are experiencing outages affecting a large number of connections at this location.

We are currently observing rising temperatures at the POP Equinix FR5. The data center operator has been informed and is aware of the situation. The datacenter has experienced a Water Leak and personnel are currently investigating the issue.